Title: E for Express: Seeing the Indian State through ICTD
Authors: Renee Kuriyan,Isha Ray
Pages: 8 pp.
Source: Proceedings of International Conference on Information and Communication Technologies and Development (ICTD)
Date (published): 06/07/2009
Date (accessed): 13/11/2009
Type of information: research paper
Language: English
On-line access: yes (pdf)
Abstract:
This paper examines how, in their attempts to liberalize and modernize their operations, Indian states are using ICTD e-governance services to represent themselves in a new way
to their citizens. It reveals how states come to be seen by the citizens through their everyday interactions at ICTD telecenters. The research finds that with e-governance services, the state is trying to recast its image to fit market-friendly principles such as
economic efficiency, accountability and effectiveness. Citizens simultaneously trust the government as credible and are disillusioned with it as inefficient. Telecenter-provided egovernance services are partially redefining the boundaries between state, civil society and markets.