Title: Lessons for the Design of Mobile Money Services
Author: Jan Chipchase
Source: Future Perfect
Date (published): 09/11/2009
Date (accessed): 13/11/2009
Type of information: blog post
Language: English
On-line access: yes (HTML and pdf)
Abstract:
Who benefits more from the introduction of mobile money services - a white-collar worker in New York City or a migrant manual labourer living out of a dormitory in Xi'an? For many access to mobile money services is a game-changer.

The slides from last week's Dubai presentation on Designing Services for Financial Inclusion can be viewed above or can be downloaded
For practitioners working in this space the most useful content is likely to be on mobile phone practices and behaviours: covering mediated use from the perspective of customers; agents and the service providers themselves; charging; and multiple-SIM card practices.