Title: United Nations e-Government Survey 2010: Leveraging e-government at a time of financial and economic crisis
Author Editor:
Pages: 140 pp.
ISBN: 978-92-1-123183-0
Publisher: United Nations Department of Economic and Social Affairs
Date (published): 13/04/2010
Date (accessed): 06/05/2010
Type of information: research report
Language: English
On-line access: yes (HTML and pdf)
Abstract:
The 2010 United Nations e-Government Survey: Leveraging e-government at a time of financial and economic crisis was completed in December 2009 and launched in early 2010. The report presented various roles for e-government in addressing the ongoing world financial and economic crisis. The public trust that is gained through transparency can be further enhanced through the free sharing of government data based on open standards. The ability of e-government to handle speed and complexity can also underpin regulatory reform. While technology is no substitute for good policy, it may give citizens the power to question the actions of regulators and bring systemic issues to the fore. Similarly, e-government can add agility to public service delivery to help governments respond to an expanded set of demands even as revenues fall short. Since the last edition of the survey, in 2008, governments have made great strides in development of online services, especially in middle-income countries. The costs associated with telecommunication infrastructure and human capital continue to impede e-government development. However, effective strategies and legal frameworks can compensate significantly, even in least developed countries. Those who are able to harness the potential of expanded broadband access in developed regions and mobile cellular networks in developing countries to advance the UN development agenda have much to gain going forward.

Contents:
Foreword, acknowledgements and contents
Introduction
Part 1: Leveraging e-government at a time of financial and economic crisis
Chapter 1: Stimulus funds, transparency and public trust
Chapter 2: Roles for e-government in financial regulation and monitoring
Chapter 3: E-service delivery and the MDGs
Part 2: The state of e-government around the world
Chapter 4: World e-government rankings
Chapter 5: Citizen empowerment and inclusion
Chapter 6: Measuring e-government
Notes and references
Statistical annex