Title: Call Centres and their Role in E-governance: A Developing Country Perspective
Authors: Sharif As-Saber, Khalid Hossain
Journal: The Journal of Community Informatics, Vol 4, No 3 (2008)
ISBN: 1712-4441
Date published: 24/04/2009
Date accessed: 15/06/2009
Type of information: research article, peer-reviewed
Language: English
On-line access: yes
Abstract:
Over the years, poor governance is undermining development of many of the developing countries. Appreciating the need of improved governance, both developed and developing country governments, which have good record of governance, explore new ways of better governance. E-governance came up as one of the means of better governance due to advancement in technology. Diverse technological options create the opportunity to find out proper delivery channel of e-governance. Successful adoption of call centres by private sector has built the ground for public sector in thinking call centres as a mean of e-governance. This paper aims to present a framework between e-government and call centre in developing countries in line with technological ability and improved governance necessity in these countries with associated case studies and debates at this moment.