Title: From Connectivity to Service Delivery: Case studies in e-governance
Authors: Raúl Zambrano, Ruhiya Kristine Seward
Source: United Nations Development Programme (UNDP)
Pages: 66 pp.
Date (published): 10/02/2013
Date (accessed): 13/02/2013
Type of information: research report
Language: English
On-line access: yes
Abstract: The countries in this study are implementing or working towards ambitious e-governance programmes and projects that help to expand access to information and freedom of expression, and reinforce civil liberties and pluralistic governance structures. Although many challenges remain, stakeholders are developing local solutions that can be shared with other developing countries around the globe.
- Albania
- Bangladesh
- Bulgaria
- Cape Verde
- Indonesia
This report provides insight into the role ICTs can play in achieving critical development goals, and distils lessons and good practices for e-governance development. These case studies help us consider what is feasible and necessary for e-governance development in poor and middle-income countries, particularly when there is political will to promote better and more efficient governance.

Title: Review of E-governance for Development: A Focus on Rural India, 2009, Palgrave Macmillan, London ISBN 978-0-230-20157-6
Author: Chris Westrup
Pages: 2 pp.
ISSN: 1681-4835
Source: The Electronic Journal of Information Systems in Developing Countries, (2010) 40, BR1, 1-2
Publisher: www.ejisdc.org
Date (published): 08/01/2010
Date (accessed): 03/05/2010
Type of information: peer-reviewed article
Language: English
On-line access: yes (pdf)
Abstract:
Shirin Madon’s book is a welcome addition to a select corpus of monographs addressing issues in ICTs and development. It is fitting that Madon has written this book as it gives her space to articulate her position and findings on e-governance based on twenty years of fieldwork in India. This experience makes her well placed to address a key theme in the book understanding e-governance for development in relation to ‘historical processes of development and governance’ (p.166). The book sets out to question commonly understood assumptions about e-governance. First, that good governance is a key feature to achieve human development and second, that e-governance is supportive of good governance in a variety of ways including improving government’s efficiency and effectiveness; improving the relationships between government administration and citizens; improving transparency and accountability; and enabling access to information and participation in the processes of public policy. These are, as Madon notes, ambitious claims. Her approach is to critically review the relationship between governance and development which is then exemplified through description and analysis of three case studies of e-governance projects in the rural parts of the states of Gujarat, Karnataka and Kerala in India.

Title: E for Express: Seeing the Indian State through ICTD
Authors: Renee Kuriyan,Isha Ray
Pages: 8 pp.
Source: Proceedings of International Conference on Information and Communication Technologies and Development (ICTD)
Date (published): 06/07/2009
Date (accessed): 13/11/2009
Type of information: research paper
Language: English
On-line access: yes (pdf)
Abstract:
This paper examines how, in their attempts to liberalize and modernize their operations, Indian states are using ICTD e-governance services to represent themselves in a new way
to their citizens. It reveals how states come to be seen by the citizens through their everyday interactions at ICTD telecenters. The research finds that with e-governance services, the state is trying to recast its image to fit market-friendly principles such as
economic efficiency, accountability and effectiveness. Citizens simultaneously trust the government as credible and are disillusioned with it as inefficient. Telecenter-provided egovernance services are partially redefining the boundaries between state, civil society and markets.

Title: Blooming knowledge society and information literacy in India
Authors: Dr. C. R. Karisiddappa, Iqbalahmad U. Rajgoli
Pages: 13 pp.
Source: Sri Lankan Journal of Librarianship and Information Management Volume 3, No. 1(2007) pp. 1-13
Publisher: National Institute of Library & Information Sciences, Colombo, Sri Lanka
Date published: 2007
Date accessed: 22/07/2009
Type of information: research article
Language: English
On-line access: yes
Abstract:
The revolution of the technology that allows people to transmit and receive information has opened a new age in the history of mankind. Alongside the rise of e-commerce, e-health and even e-democracy, the Internet has been positioned as a potential saviour of lifelong learning and learning society. The information technology revolution is creating a new form of electronic, interactive education that should blossom into a lifelong learning system that allows almost anyone to learn anything from anywhere at anytime. This paper discusses the e-governance initiatives undertaken by the Government of India, non-profit and non-government organisations. The role of different types of libraries in providing e-government information and services to the population is discussed with more emphasis on public and government libraries. Also highlights the importance of information literacy and lifelong learning in effectively utilizing the e-governance initiatives undertaken in different parts of rural India and proposes possible programs and initiatives for implementation of information literacy and lifelong learning.

Title: Call Centres and their Role in E-governance: A Developing Country Perspective
Authors: Sharif As-Saber, Khalid Hossain
Journal: The Journal of Community Informatics, Vol 4, No 3 (2008)
ISBN: 1712-4441
Date published: 24/04/2009
Date accessed: 15/06/2009
Type of information: research article, peer-reviewed
Language: English
On-line access: yes
Abstract:
Over the years, poor governance is undermining development of many of the developing countries. Appreciating the need of improved governance, both developed and developing country governments, which have good record of governance, explore new ways of better governance. E-governance came up as one of the means of better governance due to advancement in technology. Diverse technological options create the opportunity to find out proper delivery channel of e-governance. Successful adoption of call centres by private sector has built the ground for public sector in thinking call centres as a mean of e-governance. This paper aims to present a framework between e-government and call centre in developing countries in line with technological ability and improved governance necessity in these countries with associated case studies and debates at this moment.